I ordered flowers online to be delivered the next day. On the day of delivery, I called the phone number several times just to be connected to "24 hour customer support". This department could not even access my order to confirm that the order was received. Every rep said, "I'll have the store give you a call to confirm the order was received." Almost 4 hours later no call.Added - Interesting how you can respond to the review but your "24 hour customer service team" said the shop was open. Such a lack of customer service. AND if you saw my order come through, YOU should've contacted me to let me know that you were closed. A business owner who values customers would've done that. Also explains the BBB grade of F and the other numerous reviews of 1 star. Simply put....do better.Have yet to receive the refund!